Safe AI for utility companies

Mit der KI deepassist kannst du strategisch über alle Kanäle Dein Kundenservice verbessern ‒ und zwar mit der Kombination aus Machine Learning + Symbolic AI. 

Start the revolution in customer service with secure AI for your industry. Whether it’s changes to the budget billing plan, meter reading notifications or questions about billing, deepassist understands your customers’ concerns across all channels and supports employees in solving problems. Better service KPIs lead to happier customers and more satisfied employees.

deepassist at a glance

deepassist has the relevant knowledge in the utilities industry and is ready for immediate use.

Use the same language model
in all communication channels (telephone, e-mail, chat, web forms, etc.) for consistent and efficient interactions.

ChatGPT & Co. are powerful text generators. In order to use them safely in the corporate environment, they must be used in a controlled manner.

Our AI decisions are 100% transparent and comprehensible. Investment security with regard to the upcoming EU AI Act.

Solved requests in the first customer interaction
Average Handling time Reduction
DSGVO Stempel

Relieve customer service with intelligent automation

Here we show you how you can use deepassist to manage the annual rush on your customer service even better with smart telephone and email automation.

And this is just one use case of many.

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Automate Your Customer Service

During a short demo appointment, we will show you how we automate routine enquiries via telephone, email and chat.

Customer testimonials from the utilities sector about deepassist

"The use of deepassist's semantic AI has enabled us to implement issue-based routing, which offers everything from targeted call routing to partially and fully automated enquiry processing, taking future-oriented customer service to the next level. We are already looking forward to the next expansion stages!"
Michael Reichel
Head of Shared Service Center | Stadtwerke Hamm

Du willst Deinen Kundenservice messbar entlasten?

Wir beraten Dich gerne zu Deinem individuellen Use Case und den Verbesserungen die Du mit deepassist erzielen kannst.

Ihr Ansprechpartner

Florian Silberbauer

Discover how you can best integrate deepassist into your customer service.