Agent Augmentation
Helps agents to implement necessary steps correctly and efficiently and ensures that they can concentrate fully on the conversation and problem solving.
Real-time support with semantic AI in customer service
Support your customer service agents with deepassist to further optimize their performance. During the call, the AI suggests suitable business processes in real time, displays relevant information from knowledge databases and automatically processes details such as license plate numbers.
The problem
Customer service agents are under constant pressure to process a large number of complex customer inquiries in the shortest possible time.
Customers often express their concerns in their own language, which rarely matches the company’s technical language.
Agents must be able to identify customers, assign their concerns to the appropriate processes, know the necessary steps and guide them through them. This requires a considerable amount of training and time.
The solution
deepassist offers agents real-time support during phone calls.
Our semantic AI helps to implement the necessary steps correctly and efficiently.
During the call, the AI suggests suitable business processes, displays relevant information from knowledge databases and automatically processes data such as customer numbers.
This eliminates the need for agents to type or research, allowing them to concentrate fully on the conversation and solving the problem.
The advantages of agent augmentation with deepassist at a glance
Real-time agent support during the call through automated process suggestions leads to an improved customer experience through faster problem resolution.
- Real-time support: Agents receive substantive support and relevant suggestions for problem solving during the call.
- Increased efficiency: Automated process suggestions and data processing reduce processing time.
- Improved customer experience: Faster and more precise problem solving leads to higher customer satisfaction.
- Reduced training effort: Agents need less time for training and can familiarize themselves with new areas of responsibility more quickly.
- Optimized use of resources: By automating data extraction, agents can concentrate on their advisory work.
Automate your customer service
Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.
Support your customer service in real time
