Automated email categorization and routing
Categorization is automated. Employees can focus on more valuable tasks, while customers can direct all their requests to a single address.
Efficient email categorization with semantic AI in customer service
deepassist differentiates between any number of topics at a fine granular level and with high precision. The semantic context of the query, rather than individual keywords, serves as the basis for the decision.
The problem
Manual categorization of emails by employees is time-consuming and error-prone. On average, it takes 35 seconds per email.
Previous attempts to categorize emails using keyword systems often failed due to inaccurate categorization. This is also because customers tend to describe their concerns in very different ways.
Subject-specific email addresses, such as strom@stadtwerk.de or gas@stadtwerk.de, represent a communication barrier for customers.
The solution
Our solution offers automated email categorization using semantic AI for customer service.
The decision is based not only on the use of individual keywords but also on the semantic context of the inquiry. No matter how detailed or brief the request is described.
This allows employees to focus on more valuable tasks, while customers can direct all their requests to a single address.
The advantages of email routing with deepassist at a glance
Intelligent sorting according to the context of the request saves time, while automated routing increases efficiency. At the same time, the elimination of routine tasks leads to increased productivity.
- Precision: High accuracy in associating emails with relevant topics through semantic analysis.
- Customer orientation: Simplified communication for customers through a central point of contact for all inquiries.
- Efficiency improvement: Employees can focus on more valuable tasks instead of spending time on manual categorization.
- Customer service optimization: Enhancing service quality through faster and more precise handling of customer inquiries.
Automate your customer service
Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.
