Improve your customer service with deepassist
With the deepassist AI, you can strategically improve your customer service across all channels – through the combination of machine learning + symbolic AI.
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Improve your customer service: deepassist for efficient customer support across all channels!
The deepassist AI in customer service relieves your company by interpreting customer enquiries using causal natural language understanding (C-NLU). The AI is 99% pre-trained for the sectors utility, insurance, ITSM, public transport and facility management. deepassist can be seamlessly integrated into existing telephone, email and chatbot systems in customer service. Maintenance and further development of the language model can be carried out directly in the respective department. This allows you to effectively improve your customer service with AI.
We speak the language of your customers
deepassist adapts to the language of your customers, regardless of the channel through which the enquiry is made. Whether a spelling mistake is made or a regional dialect is spoken – deepassist still understands them. This adaptability makes it possible to use AI effectively in customer service for voicebots, email routing or chatbots in order to optimise your customer service.
deepassist doesn’t care whether it’s 50 or 5,000 characters
The amount of information your customers want to share with you varies depending on the situation and is unpredictable. Whether they need help with one topic or ask five questions at the same time – deepassist understands every single request. This can initiate automation processes, save time on documentation work and improve your overall customer service.
The customer service AI deepassist pursues the API-first approach:
The API-first approach offers significant advantages over traditional monolithic architectures (all-in-one platform solutions).
Disadvantages of platform solutions:
- High training effort: The training you do within a platform can only be used in this individual environment.
- Technological commitment: Platforms are isolated solutions, no matter how comprehensive they may be. You are tied to a specific vendor's technology stack, which limits your flexibility and can hinder the adoption of new technologies.
- Difficult scaling: Monolithic architectures require you to scale your entire system, which can lead to inefficient use of resources.
- Complexity of maintenance and updates: With platform solutions, small changes often have a major impact, which makes maintenance and updates more difficult.
Advantages of an API solution:
- Reduced training effort: Train once, maintain once, and use in many applications and use cases.
- Modularity and flexibility: You avoid data and function silos and can react more flexibly to changes.
- Scalability: The API service in your architecture is independent and individually scalable according to your needs, which enables a more efficient use of resources.
- Independence: If a future service can perform the same task better, you can replace the API without having to replace your CRM, ERP, ticketing system, etc.
Why deepassist is perfect for you to optimise your customer service
Secure & audit-ready: Improve your customer service - also with regard to the EU AI Act
Decisions made by deepassist are 100% transparent. Therefore, deepassist offers investment security with regard to the EU AI Act.
No-code: You can train deepassist directly in the department
Save money on expensive data scientists. The no-code backend of deepassist is designed for use by users from the respective department. Maintenance and expansion of the AI is done directly in the department.
Pre-trained for your industry
Every industry has its own rules. deepassist already knows them. With deepassist, we offer pre-trained industry solutions for utilities, local public transport, facility services, insurance, IT service management and banking. The AI solutions understand 29 languages.
deepassist is a strategic customer service AI
deepassist can be used for all use cases in all communication channels. Wherever a large number of routine tasks are performed on a daily basis – from customer service to HR departments to facility management. Regardless of whether you want to route emails or aim for full self-service using Voicebot and co.
Automate your customer service
Let’s plan together how you can best integrate AI into your customer service and improve it.
Optimize LLMs for your company
Generative AI such as ChatGPT & Co. are powerful, eloquent text generators. To use them safely in the corporate environment, they need to be “put on a leash” and fed with company-specific content. deepassist is the easiest and most effective way to do this.
Multi-intent: one enquiry, different requests
One enquiry, several different requests? deepassist recognises each one and can – if desired – trigger different solutions. And with AI in customer service, your customers get all the answers they are looking for with one enquiry.
Secure customer service AI for you and your customers
deepassist handles your customers’ enquiries with the utmost care and is of course GDPR-compliant. As soon as an enquiry reaches the system, it is processed. The enquiry data is not stored. deepassist is completely stateless and can therefore also be used without hesitation for sensitive customer information. Your customers get a secure and good customer experience.
Green-AI with deepassist
Our product combines powerful AI with strong environmental awareness. Most LLMs can emit several tonnes of CO2 per model generation. deepassist only emits around 5 grams of CO2 per model generation. So you can integrate effective and sustainable AI into your organisation – without compromise.
