deepsearch:
Artificial Intelligence from Vienna
What began as the idea of two Austrian visionaries is now one of the top 5 natural language technologies in the world.
We live technology and language
Especially in highly regulated markets, this is essential to automate business processes and maintain transparency at all times. We want to support companies in fully exploiting the potential of AI technologies within a secure and controlled framework.
Our team
Our mission
We believe that the automation of cognitive tasks is the next great revolution of our age. Tasks that could previously only be carried out by human intelligence can now be performed by artificial intelligence. With deepassist, we are already helping companies to benefit from the huge potential of Causal Natural Language Understanding.
Our vision
Our goal with deepassist is to become the leading C-NLU solution and to lead the automation of cognitive tasks on a global scale. deepassist is language and application agnostic and thus has the potential to become the world’s first general artificial intelligence for Natural Language Understanding.
Roland Fleischhacker, CEO
Roland Fleischhacker founded the first Austrian SAP partner back in 1988. Under his leadership, he merged the company with Plaut and expanded the team to over 500 employees. Over the next few years, he developed a successful business model that led Plaut to go public. Roland Fleischhacker is a serial entrepreneur who has built up a high-caliber personal network over the years.
Reinhard Pötz, CTO
Reinhard Pötz founded deepsearch with Roland Fleischhacker. They have been working together on the automation of cognitive tasks for 15 years. Reinhard Pötz is a member of the Apache Software Foundation, the world’s largest open source organization. He is a proven semantic web expert and an excellent team builder.
deepassist – secure, transparent & explainable
With deepassist, we want to support companies and public institutions with a high volume of messages. In the customer service departments of the utilites sector, insurance companies, ITSM, public transport and facility management companies, deepassist makes it possible to understand and make sense of complex language data. deepassist offers a strategic, industry-specific tool for interpreting requests, structuring information and preparing responses. Inquiries are forwarded to the responsible agent or appropriate solution processes are initiated.
The automation of routine tasks, which make up a large part of the workload, relieves employees in all communication channels. This leaves more time for cognitively demanding tasks and those with greater added value, such as high-quality customer care.
Automate customer service
Let’s plan together how you can best integrate AI into your customer service to improve it.
Our values
Our enthusiasm for language and technology drives us to develop innovative solutions that make people’s lives easier. Trust, ethical action and the desire to bring about tangible change are the principles on which our company is built. Together, we not only want to grow, but also develop technologies that support people and companies in their work.
We attach great importance to supporting our customers in their individual structures. At the same time, it is important to us that our partner companies are not only specialists in their field, but also have comparable basic principles such as transparency and ethical working methods.
You want to work with us?
Let’s talk about it: Press & Speaking Engagements
Would you like to write about us? Are you looking for expertise in the field of artificial intelligence? Do you need a speaker on the topic of automation in customer support?
Look no further – we’re here to help. Please contact our press department.
