Email automation & routing
Emails are processed automatically: routine requests are resolved automatically, while complex cases are forwarded to the team as fully prepared tickets.
Email hyperautomation with deepassist
Email automation goes beyond simple categorization: with deepassist, emails are processed fully automatically. Our AI extracts process-relevant data such as customer numbers and either prepares tickets with all relevant information for your service employees or handles routine inquiries fully automatically without manual intervention.
Email routing with deepassist as the foundation
Email routing is the foundation of automation. deepassist categorizes incoming emails precisely based on their semantic content and routes them reliably to the right department. Customers get one central contact address, processing times go down, and the basis for broader email automation is already in place.
The problem
Conventional automation methods, such as keyword systems, quickly reach their limits: imprecise assignment of topics or specialist departments. Above all, however, there is no possibility of case-closing automation.
Manual email processing is time-consuming and error-prone. Employees need an average of 35 seconds per email for processing.
In addition, the use of topic-specific email addresses such as strom@stadtwerk.de or wasser@stadtwerk.de leads to a fragmentation of communication with customers and complicates the process.
The solution
deepassist enables email hyperautomation through semantic analysis of content. Our AI is able to differentiate precisely and at a fine granular level between a variety of topics, relying not only on individual keywords but also on the semantic context of the request.
In addition, process-relevant data such as customer or contract numbers are automatically extracted from the text and seamlessly integrated into RPA (robotic process automation) or other automation solutions.
This allows employees to focus on more complex tasks, while customers can direct their requests to a single address and receive faster responses.
The advantages of e-mail hyperautomation with deepassist at a glance
With e-mail hyperautomation, e-mail handling processes are automated on a case-by-case basis, reducing the workload of employees. deepassist extracts relevant data with increased precision through granular differentiation of topics.
- Time saver: Reduction in processing time per email from an average of 35 seconds to almost 0.
- Precision: High accuracy in topic recognition and extraction of relevant data.
- Customer focus: Simplified communication for customers through case-closing processing of inquiries.
- Process optimization: Automatic extraction of process-relevant data for seamless further processing.
- Workload reduction: Freeing up employee resources for more complex and demanding activities.
Automate your customer service
Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.
