[Secure] AI for IT Service Management

Start the revolution in IT service management with secure AI. Whether it’s problems with permissions, the VPN connection or the printer, deepassist understands your customers’ concerns on all channels and supports employees in finding solutions. Better service KPIs lead to happier customers and more satisfied employees.

deepassist at a glance

deepassist knows the relevant processes in IT service management and is immediately ready for use.

Use the same language model
for all communication channels (telephone, e-mail, chat, web forms, etc.) for consistent and efficient interactions.

Maintain and expand your language model easily and in natural language – no data scientists required.

Our AI’s decisions are 100% transparent and explainable. Investment security with regard to the upcoming EU AI Act.

A reimagined AI-supported customer service model therefore encompasses all touchpoints – not only digital self-service channels but also agent-supported options in branches or on social-media platforms, where AI can assist employees in real time to deliver high-quality outcomes.

~85%
First-contact
inquiries Solved
~30%
reduced
Average Handling time

Here we show you how to use deepassist to turn an annoying IVR (“press 1 for…”) into a smart voicebot.

And that’s just one Use Case of many.

Do you want to measurably relieve your customer service?

We will be happy to advise you on your individual Use Case and the improvements you can achieve with deepassist.

Ihr Ansprechpartner

Florian Silberbauer
Salesmanager