Safe AI for public transport companies

Mit der KI deepassist kannst du strategisch über alle Kanäle Dein Kundenservice verbessern ‒ und zwar mit der Kombination aus Machine Learning + Symbolic AI.

Start the revolution in customer service with secure AI for your industry. Whether it’s questions about annual tickets, lost items or passenger rights, deepassist understands your customers’ concerns on all channels and supports employees in solving problems. Better service KPIs lead to happier customers and more satisfied employees.

deepassist at a glance

Industry specific

deepassist has the relevant knowledge in the utilities industry and is ready for immediate use.

Strategic

Use the same language model
in all communication channels (telephone, e-mail, chat, web forms, etc.) for consistent and efficient interactions.

Controls LLMs

ChatGPT & Co. are powerful text generators. In order to use them safely in the corporate environment, they must be used in a controlled manner.

Auditable

Our AI decisions are 100% transparent and comprehensible. Investment security with regard to the upcoming EU AI Act.

~85%

Solved requests in the first customer interaction

~30%

Average Handling time Reduction

Intelligent voicebot – supported by semantic AI

Here we show you how you can use deepassist to turn an annoying IVR (Press 1 for…) into a smart voicebot and thus optimise your customer service.

And that’s just one use case of many.

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Automate Your Customer Support

During a short demo appointment, we will show you how we automate routine enquiries via telephone, email and chat.

Integrate AI into the customer service of your public transport company

"First, I would say that most companies will not have a choice but to adopt AI and adopt digital at the core functions. In many ways, your personal lives are mediated through your transactions, through your smartphone, through these devices, and how you interact with consumer technology products: you are already living in an AI age."

Karim Lakhani
Professor at Harvard Business School