Natuvion & deepsearch: Safe AI Agents for Customer Service in the Energy Sector
Natuvion & deepsearch: Secure AI Agents for Customer Service in the Energy Sector Regulatory requirements are increasing, customer issues are becoming more diverse, and processes are growing ever more complex. At the same time, customers expect fast and reliable service, while utilities struggle with high volumes of inquiries and a shortage of skilled workers. To […]
Public Transport
Passenger service: AI for public transport deepassist helps public transport operators automate passenger service inquiries intelligently. Request a demo Audit-ready Industry-specific Controls LLMs Strategic From ticket changes to lost property – deepassist processes customer inquiries immediately deepassist recognizes customer concerns across all communication channels and reliably supports service teams in handling them. Our AI for […]
Customer experience as a competitive advantage: Customer service automation is the key to success
Customer experience as a competitive advantage Automating customer service is the key to success Especially in industries where products and services are very comparable (e.g., insurance or electricity providers), customer experience (CX) is increasingly determining a company’s success. This is particularly evident in customer service: those who rely on automation here gain a real competitive […]
Intelligent automation for insurance: 700,000 emails processed more efficiently
Case Study • 28.10.2024 Intelligent automation for insurance: 700,000 emails processed efficiently Our client is one of the leading insurance groups in CEE and understands the immense importance of first-class and efficient customer service, which must be both timely and of high quality, no matter how demanding the customer’s requests may be. deepsearch has made […]
OOWV: Automated meter readings in the shortest time
OOWV: Automated meter readings in the shortest time
From call to solution: real-time support in modern customer service
Case Study • 30.05.2023 From Call to Resolution: Real-Time Support in the Modern Service Center Do you know what a “Donnerbalken” is? Our AI does. deepassist helps the employees of the Wiener Wohnen service number to better understand their customers, optimise processes and increase quality. In times of a pandemic, energy crisis and rising inflation, […]
Stadtwerke Hamm: In 6 weeks to a modern call center with deepassist
Case Study • 24.02.2023 In 6 weeks to a modern call center with deepassist Stadtwerke Hamm has remained a reliable gas and energy supplier for its customers even in turbulent times. Thanks to solid and foresighted purchasing management, the price increases were significantly lower than those of many other suppliers – but they could not […]
Utility Services
Customer service AI in the utilities industry deepassist is an innovative AI solution for the customer service of energy supply companies. Request a demo Safe AI Industry-specific Controls LLMs Strategic Whether it’s a meter reading notification or an electricity bill – deepassist understands requests in milliseconds deepassist understands your customers’ questions on all channels and […]