Improve your customer service with deepassist.
With deepassist AI, you can strategically improve your customer service across all channels – with the combination of machine learning + symbolic AI.
Our partners
Improve customer service: deepassist for efficient customer service on all channels!
The deepassist AI in customer service relieves your company by interpreting customer queries using causal natural language understanding (C-NLU). The AI is 99% pre-trained for the utilities industry, insurance companies, ITSM, public transport and housing sectors. deepassist can be seamlessly integrated into existing telephone, email and chatbot systems in customer service.
INDIVIDUAL KNOWLEDGE GRAPH
You decide,
what deepassist should know
With our industry-specific pre-trained solutions, you can create your effective AI model in no time at all. Our intuitive user interface enables secure testing and continuous optimization for all types of customer issues – directly in the department. This means maximum precision and scalable automation.
FOR YOUR CUSTOMER SERVICE SYSTEM
deepassist analyzes concerns and extracts relevant data
The deepassist AI recognizes concerns precisely, automatically extracts relevant information such as customer data or contract details and transfers it seamlessly to your customer service system. The result: faster service, less manual work and more satisfied customers – efficiently and reliably.
GROUNDING OF LLMS
Take advantage of LLMs – use them safely and traceably in your customer service
Whether for text generation for email hyperautomation, as a basis for the Virtual Assistant or for queries from the knowledge database – deepassist provides LLMs with company-specific information and ensures that they only receive relevant content (grounding). This ensures that your customers receive answers that are relevant and only correct in terms of content.
What makes the difference? deepassist focuses on flexibility and security.
In highly regulated industries such as energy supply and insurance, where sensitive data is processed on a daily basis, particularly high standards of transparency and traceability must be maintained.
You should avoid this:
- Intransparent black box: AI decisions are not transparent. This makes changes more difficult and means a loss of security for your customers (EU AI Act and GDPR).
- Machine Learning Only: Purely statistical machine learning methods quickly reach their limits in terms of reliability. This can result in unpredictable “hallucinations” that lead to incorrect answers.
- Vendor lock-in: The integration of typical contact center solutions without an API-first approach is usually associated with a major IT project. A challenging transition for employees is therefore inevitable.
- Technical island solution: The implementation of a single channel (voicebot/chatbot) as an island should be avoided. The training effort you put into a specific channel (voice, chat, email) can otherwise only be used in this individual environment.
This is deepassist:
- Traceable: deepassist's decisions are auditable and traceable step by step. Our AI can also be adapted quickly and easily.
- Neurosymbolic AI: We bridge the gap between machine learning and symbolic AI. For example, deepassist already provides contextual understanding and therefore reliable recognition of concerns.
- Independent and flexible: You can easily integrate deepassist AI into your existing customer service system. Even future changes or extensions are no problem. With deepassist, your AI remains independent.
- For all channels: Once trained, deepassist can be used everywhere. A strategic solution that helps you avoid technical debt.
Why deepassist is right for you for customer service optimization
Secure & traceable - even with regard to the EU AI Act
deepassist makes 100% auditable decisions and is also secure in the sense of the EU AI Act.
No-code: You can train deepassist directly in the specialist area
Save yourself expensive data scientists! deepassist’s no-code backend is designed for specialist departments – maintenance and expansion of the AI can be carried out directly there.
Pre-trained for your industry and quickly ready for action
deepassist knows the issues in your industry. Our pre-trained solutions enable fast and efficient implementation for customized customer service.
deepassist is a strategic solution for all channels
Once trained, deepassist AI can be used in all areas of customer service – whether email hyperautomation, agent augmentation or self-service.
Automate your customer service
Let’s define together how deepassist can best be integrated into your phone, email and chatbot systems.
Optimizes large language models for your company
In order to use generative AI safely in the corporate environment, it must be provided with company-specific information. With deepassist, this can be done easily and effectively.
Multi-intent: one request, several concerns
deepassist recognizes different concerns in a request and triggers appropriate solutions.
Don't worry! deepassist is GDPR-compliant
deepassist does not store any data. As a stateless solution, it is also suitable for sensitive information. This is particularly important in highly regulated industries.
deepassist is a Green AI and protects the environment
Our product combines powerful AI with sustainability: While LLMs sometimes emit tons of CO2, deepassist only generates around 5 grams per model generation.
