AI for insurance companies
With our pre-trained industry solution, deepassist AI is ready for use in the insurance sector in no time at all.
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Safe AI
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Industry-specific
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Controls LLMs
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Strategic
From damage reports to master data changes – deepassist understands the issue
The deepassist AI combines causal natural language understanding
(C-NLU) with industry-specific expertise to make your customer service more efficient, effective and customer-friendly. The industry-specific solution eliminates the need for you to invest resources in training a new AI model.
- Damage reports
- Service or contract cancellations
- Contract amendments
- Changes to Personal Information
- Questions about products
Testimonials
“…customer service offers one of the few opportunities available to transform financial services interactions into memorable and long lasting engagement.”
One concern – countless ways to phrase it
Thanks to semantic understanding, deepassist comprehends your customers’ concerns, regardless of how or via which channel they are explained. Thanks to deepassist’s pre-trained model, you don’t have to worry about lengthy training with sensitive customer data. deepassist provides support at every stage of automation. No matter whether you want to automate emails or support your agents with agent augmentation in real time during a phone call.
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Reduction of the manual workload for customer service teams
Standard processes can be fully automated with the help of deepassist AI. This allows customer service agents to focus on challenging cases and advise your customers even better. This not only increases efficiency but also sustainably improves the quality of advice. The result is a more motivated team that delivers measurably better service every day.
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Increased customer satisfaction through faster and smarter service
By deploying the deepassist AI in customer service, your customers no longer have to wait long for information. Even during the call, processing time is reduced through real-time support for agents. This increases both your customers’ satisfaction and your FCRR. A better experience at every touchpoint strengthens customer loyalty and sets you apart from the competition.
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Increase in response speed for customer enquiries across all channels
From email categorisation to fully automated processing – the use of deepassist in the insurance industry makes it possible to respond more quickly and flexibly to customer enquiries. That means shorter waiting times for your customers and noticeable relief for your team. Faster response times not only improve the customer experience but also free up valuable capacity within your organisation.
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Improved customer experience through precise and reliable service
deepassist is designed to process customer enquiries quickly and accurately, resulting in an overall positive customer experience and increasing customer satisfaction. Satisfied customers stay loyal to your company and recommend it to others – a decisive advantage in a competitive market.
Automate Your Customer Service
Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.
Relieve customer service with intelligent automation
In this video, we show you how you can use hyperautomation
to process e-mails in a fully automated way.
And this is just one use case of many.