AI for Insurance Companies
With our pre-trained industry solution, deepassist AI is ready
for use in the insurance sector in no time at all.
From damage reports to master data changes – deepassist understands the issue
The deepassist AI combines causal natural language understanding
(C-NLU) with industry-specific expertise to make your customer service more efficient, effective and customer-friendly. The industry-specific solution eliminates the need for you to invest resources in training a new AI model.
- Damage reports
- Service or contract cancellations
- Contract amendments
- Master data changes
- Questions about products
One concern – countless ways to phrase it
Thanks to semantic understanding, deepassist comprehends your customers’ concerns, regardless of how or via which channel they are explained. Thanks to deepassist’s pre-trained model, you don’t have to worry about lengthy training with sensitive customer data. deepassist provides support at every stage of automation. No matter whether you want to automate emails or support your agents with agent augmentation in real time during a phone call.
Reduction of the manual workload
Standard processes can be fully automated with the help of deepassist AI. This allows customer service agents to focus on challenging cases and advise your customers even better.
Increase in response speed for customer enquiries
From email categorisation to fully automated processing – the use of deepassist in the insurance industry makes it possible to respond more quickly and flexibly to customer enquiries.
Increase in customer satisfaction
By using deepassist AI in customer service, your customers no longer have to wait long for information. Even during a phone call, the processing time is reduced thanks to real-time support for the agents. This increases both your customers’ satisfaction and the FCRR.
Improved customer experience
deepassist is designed to process customer enquiries quickly and accurately, resulting in an overall positive customer experience and increasing customer satisfaction.
Automate Your Customer Service
Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.
Relieve customer service with intelligent automation
In this video, we show you how you can use hyperautomation
to process e-mails in a fully automated way.
And this is just one use case of many.
