deepassist: NOW with connect

Customer Service Automation – developed for your industry

Q: How does deepassist differ from other AI solutions?

deepassist’s decisions are completely transparent and auditable step by step. This means that the AI solution is not a black box. We make this possible by deepassist understanding causalities instead of correlations. We would be happy to tell you more about this in a personal meeting.

Q: Can I continue to use my existing (customer service) systems?

Yes! deepassist can be integrated into your existing (or future) system architecture. This is made possible by integrating deepassist into your system via REST API.

Q: How much training does deepassist require?

Around a tenth of the usual effort. This is made possible by our pre-trained industry solutions. You can find out more in a free consultation with our experts.

All inquiries. All channels. All processes.

Discover deepassist connect:

The powerful customer service automation platform!

Long waiting times, unsatisfactory service

Customer loyalty ends with dissatisfaction.

Automation is the solution.

Increases First Contact Resolution Rate (FCRR)

Optimizes Response Time & Service Quality

Reduces Average Handling Time (AHT)

Prevents Agent Overload

Your challenges, your processes, your industry: deepassist automates according to your rules

Audit-able customer service automation for utility companies & energy suppliers 

Developed for meter reading notifications, budget billing plan changes, electricity bills, master data changes and much more.

Scalable customer service automation for insurance company processes

Automates damage reports, service or contract terminations, changes to the contract and much more.

deepassist understands your challenges.

Start with your most important use case and automate step by step.

our customers

Sustainably scalable & future-proof solutions

"The AI solution from deepassist has enabled us to record business cases from the customer's perspective. This ultimately leads to an acceleration of the conversation process and thus to time savings. At the same time, the AI solution provides a central, standardized knowledge database and short-term process updates are available to employees in real time. This has significantly reduced training times."

Stefan Wanner
Managing Director of the Call Center
Wiener Wohnen Kundenservice GmbH

"Customers expect a quick response - AI helps companies to meet this demand. We want to relieve customer service of routine work."

Claudio La Torre
Head of Digital Products at Die Netzwerkpartner

"The use of deepassist AI has enabled the implementation of issue-based routing, which offers us everything from targeted call routing to partially and fully automated inquiry processing, taking future-oriented customer service to the next level. This not only actively increases the satisfaction of our customers, but also noticeably reduces the workload of our employees. The quality of Natural Language Understanding is impressive and we are already looking forward to the next expansion stages!"

Michael Reichel
Center Manager Shared Service at Stadtwerke Hamm

Customer satisfaction, efficiency and automated processes – these are success stories with deepassist

+40%

<6W

Average Handling Time

-30%

FAQ

How does deepassist differ from other AI solutions?

deepassist’s decisions are completely transparent and auditable step by step. This means that the AI solution is not a black box. We make this possible by deepassist understanding causalities instead of correlations. We would be happy to tell you more about this in a personal meeting.

Can I continue to use my existing (customer service) systems?

Yes! deepassist can be integrated into your existing (or future) system architecture. This is made possible by integrating deepassist into your system via REST API.

How much training does deepassist require?

Around a tenth of the usual effort. This is made possible by our pre-trained industry solutions. You can find out more in a free consultation with our experts.

Is deepassist GDPR compliant?

Yes, 100%.

Current developments in customer service automation

Whitepaper

AI agents in EVU customer service

download for free →

Expert interview

Are AI agents suitable for use in highly regulated industries?
to the expert interview →

Glossar

AI in customer service: the most important terms for insurance companies
to the expert interview →

Guide

Customer Service Automation – developed for your industry

The powerful customer service automation platform!

Customer loyalty ends with dissatisfaction.

Automation is the solution.

Audit-able customer service automation for utility companies & energy suppliers

Scalable customer service automation for insurance company processes

deepassist understands your challenges.

Start with your most important use case and automate step by step.

Sustainably scalable & future-proof solutions

Customer satisfaction, efficiency and automated processes – these are success stories with deepassist

FAQ

How does deepassist differ from other AI solutions?

Can I continue to use my existing (customer service) systems?

How much training does deepassist require?

Is deepassist GDPR compliant?

Current developments in customer service automation

AI agents in EVU customer service

download for free →

Are AI agents suitable for use in highly regulated industries?to the expert interview →

AI in customer service: the most important terms for insurance companiesto the expert interview →

AI in customer service: what should utility companies be aware of?to the expert interview →

Audit-able customer service automation for utility companies & energy suppliers 

Are AI agents suitable for use in highly regulated industries?
to the expert interview →

AI in customer service: the most important terms for insurance companies
to the expert interview →

AI in customer service: what should utility companies be aware of?
to the expert interview →