Automating Customer Support with deepassist connect
The state-of-the-art automation solution that meets all regulatory requirements.
NOW in deepassist!
End-to-end customer service automation for all channels
Automate your customer service processes on a case-closing basis with deepassist connect – centrally controlled by our industry-specific AI. The powerful automation platform integrates seamlessly into your existing technology stack and adapts flexibly to your processes – not the other way around. Using microservices for attachment recognition (OCR), automatic speech recognition (ASR) and speech output (TTS) as well as LLMs for text generation, even complex use cases can be executed efficiently. This allows you to achieve maximum efficiency across all channels.
Pre-trained & quickly ready for use
Simple customer service automation with industry-specific templates
Specialized in your industry. Tailor-made for your success. Our automation solutions are as unique as your company – and as flexible as you need them to be. With specifically developed templates, you can get started with the intelligent automation of your customer service processes in no time at all. Quickly ready for use, flexibly adaptable and efficient.
Integrate LLMs
Take advantage of GenAI – use it safely and free of hallucinations in your customer service
deepassist enables you to use LLMs securely in customer service. Whether for text generation in email hyperautomation, as a basis for the Virtual Assistant or for queries from the knowledge database – deepassist provides LLMs with company-specific information and safeguards that only relevant answers are generated (grounding). This way, you ensure that your customers only receive relevant and correct answers.
Automate your customer service
Let’s discuss how you can automate your customer service processes flexibly and securely with deepassist connect.
Human in the loop or dark processing
Individual automation – you decide the degree
Automation doesn’t have to be an all-or-nothing decision. With deepassist connect, you can flexibly determine how high the degree of automation should be – from complete dark processing to “human in the loop” – deepassist connect adapts to you. This means you are always in control, determine the rules and can automate your processes in a traceable manner and in accordance with the highest security standards.
Automate customer service
For measurable success in the shortest time
Maintain an overview of your customer service processes at all times: The user-friendly dashboard provides you with all relevant key figures at a glance – from the number of process instances to comparisons of individual requests and automation rates. Analyze how many requests are received via which channel, identify potential for optimization and make data-based decisions for even greater efficiency and an impressive customer experience.
