Improve your customer service with deepassist.
Recognize customer inquiries in milliseconds and solve them immediately.
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Secure customer service automation with deepassist connect
Automate your customer service processes on a case-closing basis with deepassist connect – the powerful automation platform. From “human in the loop” to complete dark processing, you can flexibly determine the degree of automation. By integrating microservices such as OCR, ASR, TTS and LLMs, you can achieve maximum efficiency across all channels.
Controlled by our explainable customer service AI
The deepassist AI, which has been specially pre-trained for your industry, precisely recognizes your customers’ concerns, automatically extracts relevant information and initiates the corresponding customer service process. deepassist meets the highest security standards and is fully GDPR and EU AI Act compliant.
What makes the difference? deepassist focuses on flexibility and security.
In highly regulated industries such as energy supply and insurance, where sensitive data is processed on a daily basis, higher standards of transparency and explainability must be maintained.
You should avoid this:
- Opaque black box: AI decisions are not traceable. This makes changes more difficult and means a loss of security for your customers (EU AI Act and GDPR).
- Machine Learning Only: Purely statistical machine learning methods quickly reach their limits in terms of reliability. This can result in unpredictable “hallucinations” that lead to incorrect answers.
- Vendor Lock-in: The integration of typical contact center solutions without an API-first approach is usually associated with a major IT project. A challenging changeover for employees is therefore inevitable.
- Isolated technical solution: The implementation of a single channel (voicebot/chatbot) as an island should be avoided. The training effort you put into a specific channel (voice, chat, email) can otherwise only be used in this individual environment.
This is deepassist:
- Explainable: deepassist's decisions are auditable and comprehensible step by step. Our AI can also be adapted quickly and easily.
- Neurosymbolic AI: We bridge the gap between machine learning and symbolic AI. For example, deepassist already provides contextual understanding and therefore reliable recognition of concerns.
- Independent and flexible: You can easily integrate the deepassist AI into your existing customer service system. Even future changes or extensions are no problem. With deepassist, your AI remains independent.
- For all channels: Once trained, deepassist can be used anywhere. A strategic solution that helps you avoid technical debt.
Why deepassist is right for your customer service optimization
Secure & traceable - also with regard to the EU AI Act & GDPR
deepassist makes 100% transparent and auditable decisions. Conformity within the meaning of the EU-AI-Act and the GDPR is guaranteed.
No-code: You can simply customize deepassist flexibly
Save yourself expensive data scientists! deepassist’s no-code backend is designed for specialist departments – maintenance and expansion of the AI can be carried out directly there.
Pre-trained for your industry and quickly ready for action
deepassist knows the issues in your industry. Our specially trained solutions enable rapid and efficient implementation for customized customer service.
deepassist is a strategic solution for all channels
Once trained, deepassist AI can be used in all areas of customer service – whether email hyperautomation, agent augmentation or self-service.
Optimizes large language models for your company
In order to use generative AI safely in the corporate environment, it must be provided with company-specific information. With deepassist, this can be done easily and effectively.
Multi-intent: one inquiry, several concerns
deepassist recognizes different concerns in a query and triggers appropriate solutions.
Automate your customer service
Let’s discuss how you can automate your customer service processes flexibly and securely with deepassist connect.
