Passenger service: AI for public transport

deepassist helps public transport operators automate passenger service inquiries intelligently.

From ticket changes to lost property – deepassist processes customer inquiries immediately

deepassist recognizes customer concerns across all communication channels and reliably supports service teams in handling them. Our AI for public transportation combines advanced causal natural language understanding (C-NLU) with a solution tailored specifically to the industry. This makes service processes faster, more accurate, and significantly more user-friendly. Optimized service metrics ensure both happier passengers and less stress for employees.

Customer testimonials from public transport
about deepassist

"With deepassist, we were able to automate around half of all calls in the first step. This noticeably reduces the workload on our team, optimizes availability, and ensures that we can deal with complex issues even more effectively. Our customers benefit from fast and targeted information."

Christian Verstegen
Public Transport Specialist | Stadtwerke Hamm

Specific public transport knowledge and better service efficiency improve the passenger experience in the long term

deepassist is already extensively trained and understands the special requirements and concerns of your passengers. Whether inquiries are phrased as problems or solution requests, deepassist recognizes them reliably and filters out the relevant information. The resulting data is provided in structured form so it can flow directly into downstream processes or even be processed automatically.

Scalable AI solution for passenger service across all channels

Whether you are a regional operator or a large mobility provider with millions of passengers, deepassist grows with your requirements. Once trained, the AI knowledge is available equally across all communication channels and supports consistent, high service quality in passenger care.

Domain knowledge specifically for public transport

The customer service AI deepassist stands out not only because of modern technology, but also because of its deep understanding of the workflows and challenges of public transport. That means you do not have to prepare or generate large amounts of training data first.

Higher efficiency through intelligent automation

With deepassist, you can use the advantages of AI to improve customer service efficiency and reduce costs at the same time. By automating recurring routine tasks, your employees gain time for more complex and more valuable work.

Better service quality through digital self-service

deepassist is designed to capture passenger inquiries quickly and reliably, which creates a better service experience overall. Thanks to its API-first approach, the solution can also be integrated into self-service channels such as voicebots.

Automate your customer service

Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.

Intelligent voicebot – powered by semantic AI

Here we show you how to use deepassist to turn an annoying IVR (Press 1 for…) into a smart voicebot and optimize your customer service.

And that’s just one use case of many.