Safe AI for local public transport

deepassist supports public transport operators with intelligent automation of customer service inquiries.

From ticket changes to lost property – deepassist processes customer inquiries immediately

deepassist recognizes customer concerns across all communication channels and reliably supports service teams in handling them. Our AI for public transportation combines advanced causal natural language understanding (C-NLU) with a solution tailored specifically to the industry. This makes service processes faster, more accurate, and significantly more user-friendly. Optimized service metrics ensure both happier passengers and less stress for employees.

Customer testimonials from public transport
about deepassist

"With deepassist, we were able to automate around half of all calls in the first step. This noticeably reduces the workload on our team, optimizes availability, and ensures that we can deal with complex issues even more effectively. Our customers benefit from fast and targeted information."

Christian Verstegen
Public Transport Specialist | Stadtwerke Hamm

Specific public transport knowledge and increased service efficiency improve the passenger experience in the long term.

deepassist is already comprehensively trained and knows the specific requirements and concerns of your passengers. Regardless of whether inquiries are formulated in a problem-oriented or solution-focused manner, deepassist reliably recognizes them and filters out the relevant information. The data obtained is provided in a structured form so that it can be seamlessly integrated into downstream processes.

Scalable AI solution for passenger service across all channels

Whether you are a regional transport company or a large mobility provider with millions of passengers, deepassist grows flexibly with your requirements. Once trained, the AI’s knowledge is equally available across all communication channels, ensuring consistent, high-quality service everywhere.

Domain knowledge specifically for local public transport

The customer service AI deepassist impresses not only with its modern technology, but also with its in-depth understanding of the processes and challenges in local public transport. This eliminates the need to prepare or generate large amounts of data for AI training.

Greater efficiency through intelligent automation

With deepassist, you can leverage the advantages of artificial intelligence to make your customer service more efficient while reducing costs. By automating recurring routine tasks, your employees gain time for more complex and value-adding activities.

Better service quality thanks to digital self-service

deepassist is designed to capture passenger queries quickly and reliably, resulting in an all-round positive service experience and higher satisfaction. Thanks to its API-first approach, the solution can be seamlessly integrated into self-service channels such as voicebots. This even turns a classic chatbot with click navigation into an intelligent virtual assistant.

Automate your customer service

Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.

Intelligent voicebot – powered by semantic AI

Here we show you how to use deepassist to turn an annoying IVR (Press 1 for…) into a smart voicebot and optimize your customer service.

And that’s just one use case of many.