Customer Service Automation – developed for your industry

All inquiries. All channels. All processes.

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Screenshots of the User Interface of deepassist

Safe AI
Industry-specific
Controls LLMs
Strategic

Long waiting times, unsatisfactory service

Customer loyalty ends with dissatisfaction.

Automation is the solution.

About deepassist

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Increases First Contact Resolution Rate (FCRR)

Optimizes Response Time & Service Quality

Reduces Average Handling Time (AHT)

Prevents Agent Overload

Your challenges, your processes, your industry: deepassist automates according to your rules

Customer uses deepsearch to evaluate her

Audit-able customer service automation for utility companies & energy suppliers

Developed for meter reading notifications, budget billing plan changes, electricity bills, master data changes and much more.

deepassist for utility companies

Scalable customer service automation for insurance company processes

Automates damage reports, service or contract terminations, changes to the contract and much more.

deepassist for insurance companies

deepassist helps with the processing of an insurance claim

deepassist understands your challenges.

All industry solutions

Start with your most important use case and automate step by step.

Use Cases

Our customers

Stefan Wanner Head of Callservices, Stadt Wien – Wiener Wohnen Kundenservice

“deepassist saves time, increases safety and simplifies the workflow. The use of AI optimises the process and improves quality.”
Christian Verstegen Public Transport Specialist, Stadtwerke Hamm

Read Case Study

“With deepassist, we were able to automate around half of all calls in the first step. This noticeably reduces the workload on our team, optimizes availability, and ensures that we can deal with complex issues even more effectively. Our customers benefit from fast and targeted information.”
Frank Lemke Abteilungsleiter Kundenservice und Abrechnung, OOWV

A win-win-win situation
Despite a shortage of resources, we were able to implement our requirements quickly thanks to deepassist’s pre-trained AI, significantly reduce the workload on our employees and offer our customers improved availability. Strategically, we have created a basis for further AI-supported use cases in customer service with deepassist.

Customer satisfaction, efficiency and automated processes – these are success stories with deepassist

Case Studies

E-Mail Automation

Out-of-the-box recognition rate

+84%

Voicebot

First Contact Resolution Rate

85%

Agent Augmentation

Average Handling Time

-30%

FAQ

To the FAQs

01 How does deepassist differ from other AI solutions?

deepassist’s decisions are completely transparent and auditable step by step. This means that the AI solution is not a black box. We make this possible by deepassist understanding causalities instead of correlations. We would be happy to tell you more about this in a personal meeting.

02 Can I continue to use my existing (customer service) systems?

Yes! deepassist can be integrated into your existing (or future) system architecture. This is made possible by integrating deepassist into your system via REST API.

03 How much training do I have to do with deepassist?

Around a tenth of the usual effort. This is made possible by our pre-trained industry solutions. You can find out more in a free consultation with our experts.

04 Is deepassist GDPR-compliant?

Yes, 100%.