Voicebot & call routing
deepassist acts as the central intelligence for voicebots and is always ready to process routine inquiries quickly and accurately.
Voicebot with deepassist: 24/7 availability
A voicebot enables your company to stay reachable around the clock. With deepassist as the central intelligence, the voicebot handles routine inquiries automatically. Meter readings for utilities, claims reports for insurers, or other simple requests can be completed immediately. The result is maximum availability with minimal strain on staff capacity.
Call routing as the intelligent foundation for the voicebot
Call routing is the basis for automation in the phone channel. With deepassist, the voicebot sorts incoming calls intelligently and understands exactly what the issue is. More complex cases are forwarded directly to the right department or to specially trained agents, while the voicebot handles routine inquiries automatically. That creates a smooth phone automation system with optimized call distribution.
The problem
Despite the digital transformation, 70% of customers still prefer direct contact by telephone, primarily for simple inquiries.
However, permanent availability by telephone presents companies with a major challenge, especially when it comes to a high volume of routine inquiries.
These simple inquiries tie up resources that are actually needed to deal with more complex customer issues.
The solution
Our solution lies in the integration of deepassist as the central artificial intelligence for efficient customer communication.
Voicebots are available at all times to process routine inquiries (such as meter reading reports or changes to budget billing plans) quickly and accurately.
This not only increases accessibility for customers, but also significantly reduces the workload of the customer service team.
The advantages of voicebots with deepassist at a glance
Permanent availability and direct processing of routine issues increase customer satisfaction and the efficiency of the customer service center.
- Accessibility: Intelligent voicebots are available around the clock to handle inquiries.
- Increased efficiency: Fast and accurate processing of routine inquiries relieves the customer service team.
- Resource optimization: Employees are available to process more complex customer inquiries.
- Scalability: Our Voicebot solution grows with your company's requirements and is flexibly adaptable.
- Optimized customer experience: Customers can complete their requests at the time that suits them best.
Automate Your Customer Service
During a short demo appointment, we will show you how we automate routine inquiries via telephone, e-mail and chat.
