Inquiry management with deepassist AI – Energie 360° relies on transparent email automation in customer service
Case Study Inquiry management with deepassist AI – Energie 360° relies on transparent email automation in customer service Energie 360°, one of Switzerland’s leading energy providers, stands for sustainable and tailored energy and mobility solutions. However, as the company grew, so did the number of incoming email inquiries – increasing by an astonishing 140 percent […]
Customer experience as a competitive advantage: Customer service automation is the key to success
Customer experience as a competitive advantage Automating customer service is the key to success Especially in industries where products and services are very comparable (e.g., insurance or electricity providers), customer experience (CX) is increasingly determining a company’s success. This is particularly evident in customer service: those who rely on automation here gain a real competitive […]
deepassist Voicebot automates every second call at Verkehrsbetriebe Hamm
Case Study deepassist Voicebot automates every second call at Verkehrsbetriebe Hamm Following its successful implementation in the energy department, the next important step in modernizing customer service at Stadtwerke Hamm is now underway – this time with the public transport division. Aiming to reduce the workload for employees and further improve the customer journey, an […]
Intelligent automation for insurance: 700,000 emails processed more efficiently
Case Study • 28.10.2024 Intelligent automation for insurance: 700,000 emails processed efficiently Our client is one of the leading insurance groups in CEE and understands the immense importance of first-class and efficient customer service, which must be both timely and of high quality, no matter how demanding the customer’s requests may be. deepsearch has made […]
OOWV: Automated meter readings in the shortest time
OOWV: Automated meter readings in the shortest time
From call to solution: real-time support in modern customer service
Case Study • 30.05.2023 From call to solution: Real-time support in modern customer service Do you know what a “Donnerbalken” is? Our AI does. deepassist helps the employees of the Wiener Wohnen service number to better understand their customers, optimise processes and increase quality. In times of a pandemic, energy crisis and rising inflation, service […]
Stadtwerke Hamm: In 6 weeks to a modern call center with deepassist
Case Study • 24.02.2023 In 6 weeks to a modern call center with deepassist Stadtwerke Hamm has remained a reliable gas and energy supplier for its customers even in turbulent times. Thanks to solid and foresighted purchasing management, the price increases were significantly lower than those of many other suppliers – but they could not […]
