Intelligent automation for insurance: 700,000 emails processed more efficiently
Case Study • 28.10.2024 Intelligent automation for insurance: 700,000 emails processed efficiently Our client is one of the leading insurance groups in CEE and understands the immense importance of first-class and efficient customer service, which must be both timely and of high quality, no matter how demanding the customer’s requests may be. deepsearch has made […]
OOWV: Automated meter readings in the shortest time
OOWV: Automated meter readings in the shortest time
From call to solution: real-time support in modern customer service
Case Study • 30.05.2023 From call to solution: Real-time support in modern customer service Do you know what a “Donnerbalken” is? Our AI does. deepassist helps the employees of the Wiener Wohnen service number to better understand their customers, optimise processes and increase quality. In times of a pandemic, energy crisis and rising inflation, service […]
Stadtwerke Hamm: In 6 weeks to a modern call center with deepassist
Case Study • 24.02.2023 In 6 weeks to a modern call center with deepassist Stadtwerke Hamm has remained a reliable gas and energy supplier for its customers even in turbulent times. Thanks to solid and foresighted purchasing management, the price increases were significantly lower than those of many other suppliers – but they could not […]
