Natuvion & deepsearch: Secure AI Agents for Customer Service in the Energy Sector
Regulatory requirements are increasing, customer issues are becoming more diverse, and processes are growing ever more complex. At the same time, customers expect fast and reliable service, while utilities struggle with high volumes of inquiries and a shortage of skilled workers. To provide targeted support to utilities companies in the secure digital transformation of their customer service processes, we have partnered with the experts at Natuvion.
Utility Agents: Less Work for Employees, Better Service for Customers
Our shared goal is to help energy utilities make their customer service processes more efficient, secure, and future-proof. To achieve this, we develop solutions that significantly reduce the need for manual processing while ensuring the highest quality of service. At the heart of this are the Utilities Agents, which were developed specifically for the needs of energy providers. They support employees from the first customer contact through to case closure—or handle requests fully automatically.
The Utilities Agents can automatically recognize inquiries, extract relevant data, validate it, and then initiate the appropriate process or handle it directly. Whether it’s a move, adjustment of advance payments, meter reading submission, billing, master data maintenance, bank account changes, or SEPA processing—everything can be automated reliably, quickly, and transparently.
The fact that the Utilities Agents already come equipped with domain knowledge specific to energy providers enables a quick start and a high automation rate right from the beginning. For employees, this form of intelligent support not only means a significant reduction in repetitive tasks but also more time for high-quality customer service. The solution can be deployed flexibly and scales with future requirements.
“deepassist is the turnkey solution for AI-powered automation of customer service processes—developed specifically for energy providers. The platform is based on state-of-the-art European AI technology, operates completely without hallucinations, and ensures auditable, traceable decision-making processes. Together with Natuvion, we are creating a reliable, secure, and high-performance solution that is precisely tailored to the needs of energy utilities and companies with critical infrastructure.”
- Roland Fleischhacker
- CEO & Co-Founder Deepsearch GmbH
The effectiveness of the Utilities Agents stems from the combination of two complementary strengths: deepsearch’s technological edge, driven by its neurosymbolic AI and pre-trained industry knowledge, and Natuvion’s in-depth integration and process expertise. Our partnership is characterized by a high degree of trust and seamless collaboration.
“Energy utilities need solutions that work reliably and meet the highest security standards. Our partnership with deepsearch demonstrates how automation succeeds: through technologies that are not only innovative but also controlled, secure, and easily integrable—and through teams that truly understand the industry’s challenges. The combination of innovative AI technology and our clear focus on platform-based end-to-end automation solutions for utility processes enables significant workload reduction and measurable efficiency gains.”
- Jesko Schultes
- Managing Director Natuvion Digital GmbH
Efficient customer service processes with Natuvion
Natuvion is one of the leading specialists in industry-specific solutions for the energy sector, focusing on the transformation of systems, processes, and data—and brings exactly the expertise that successful digital projects in the energy supply sector require. From the strategic concept to go-live, we have found Natuvion to be a dedicated, technically impressive, and consistently solution-oriented partner. Together, we create audit-ready customer service automation and develop solutions such as the Utilities Agents.
Looking Ahead
In addition to Stadtwerke Weimar, we are already collaborating on further projects with energy providers who are planning to deploy Utilities Agents in core service processes across various channels—from automated case handling to fully AI-powered customer interactions.
The demands on digital solutions are growing—especially in terms of security, robustness, and data sovereignty. Our partnership with Natuvion is a powerful lever for this: Together, we develop solutions that strengthen companies in highly regulated industries (such as energy supply, insurance, housing, public transportation, as well as banks and financial service providers), modernize services, and reduce the workload on employees. This creates a partnership that enables true transformation and makes energy suppliers sustainably efficient and digitally sovereign.
Would you like to learn more about Utilities Agents or our partnership with Natuvion?
Contact us now for a no-obligation consultation.
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